Successful small business websites often share key strategies such as being customer-centric, continuously revising business plans, leveraging multiple online marketing channels, and using e-commerce platforms that fit their target market. They also emphasize the importance of having the right team with both technical and business understanding to sustain growth.
For example, SME.COM.PH transformed from a typical e-commerce site into a business center offering cross-promotion and sales referrals, focusing on customer feedback and economic sustainability. Small businesses that succeed online also tend to engage in structured internet marketing planning, acquire specialized marketing knowledge, measure their marketing performance, and sometimes outsource to extend their resources.
Popular e-commerce platforms that small businesses use effectively include Shopee, eBay, TikTok Shop, and Facebook Marketplace. These platforms offer diverse features such as mobile-first experiences, integrated shopping, low commission fees, and large user bases, which help small businesses reach broader audiences and simplify logistics and payments.
In the food sector, small online food businesses have adapted operational structures and strategies to cope with challenges, especially during crises, by analyzing market needs and adjusting accordingly.
Key strategies from these case studies include:
- Customer-centric approach: Regularly incorporating customer and community feedback to improve services and products.
- Business model flexibility: Willingness to reinvent and adapt business plans to market demands.
- Right team composition: Combining technical skills with business understanding for sustainability.
- Internet marketing strategy: Planning, knowledge acquisition, performance measurement, and outsourcing when needed.
- Platform selection: Choosing e-commerce platforms that align with business goals and customer behavior, leveraging their logistics and payment systems.
These strategies collectively contribute to the success and sustainability of small business websites.
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