Cleveland Clinic's Virtual Second Opinion program offers patients access to expert reviews of their medical cases through video consultations or detailed written reports from the Clinic’s 3,500 specialists. This service is designed for individuals facing serious diagnoses, considering major medical decisions like surgery, or dealing with complex or worsening conditions. Patients can discuss their case directly with specialists, who provide comprehensive reports and alternative treatment recommendations when applicable.
The program has demonstrated significant benefits, including identifying alternative treatment pathways in about two-thirds of cases, which helps avoid unnecessary surgeries and reduces healthcare costs by approximately $8,700 per patient. This contributes to improved care accuracy and cost savings for both patients and employers.
Regarding pricing, patients can access the service through employer health plans or pay out-of-pocket. The typical out-of-pocket cost for U.S. patients is just under $2,000, with opinions delivered within days after medical records are received. For international patients, the cost is higher, set at $4,500 (USD), with medical records submitted in English via a secure online platform. However, the international service excludes certain countries such as Australia, China, Germany, and others.
In summary:
| Aspect | Details |
|---|---|
| Service type | Virtual video consultation + written report or written report only |
| Suitable for | Serious diagnoses, major medical decisions, chronic or worsening conditions |
| Specialist network | 3,500 Cleveland Clinic specialists |
| Cost (U.S. patients) | Just under $2,000 out-of-pocket or via employer health plans |
| Cost (International patients) | $4,500 (USD) |
| Delivery time | Within days after receiving medical records |
| Benefits | Alternative treatment options in ~66% of cases, cost savings, improved care accuracy |
| Limitations | Some states have restrictions on virtual visits; international service excludes some countries |
This program emphasizes convenience, expert access, and cost-effective care, especially for complex or serious health conditions.
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